Otherwise the flatbed is scanned. This product detection tool installs software on your Microsoft Windows device that allows HP to detect and gather data about your HP and Compaq products to provide quick access to support information and solutions. I think the problem may have occurred from the rollover to Windows 10, we did not keep Windows 10 but restored back to Windows 7. Subsequently I have installed the try-out version of the Readiris Pro 15 programm. Thank you in advance for any help you can provide. HP Download and Install Assistant. In the meantime, we would like to know if you are using any software to operate the printer and perform actions like scan, printing etc.?

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Initially, when I plugged my printer using the USB cable to my computer, Windows automatically installed the correct printer drivers, allowing me to use the “Print” and “Fax” functions, but not cm1312nffi “Scanner”.

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HP Color Laserjet CM1312nfi MFP scanner not working

The product is pre-configured with the following three destinations in the dialog box. If the scan fails for any reason ADF jam, cancel, etc… the partial file is ho from the memory card. Jules van den Akker, Sep 5, I uninstalled the printer via control panel and then made sure it actually disappeared from the printers list which took a while – when it appears nothing was happening!


Operating System – Windows 7, Windows 8, Windows 8. My PC has also speeded back up to normal speed, which h; definitely slowed down during the printer issue.

Didn’t find what you were looking for? Click the Scan button for the type of original that you are scanning. If the photo slots have been disabled an appropriate error message is displayed.

Disconnect the printer, reboot, install the scsnner from Troubles link or from HP as per instructions especially pay attention to exactly when to connect the printer. On the product control panel, press Cancel.

HP Color LaserJet CM1312 MFP Series Product – Use scan

I don’t see my operating system. Select your desired files and a list of links will be sent by email. When you have the device installed and it only prints and doesn’t scan try getting the HP Scan and Capture app from the Store. Scwnner your browser’s settings to allow Javascript to execute.

Aug 31, Messages: Jul 31, Messages: Nov 19, Messages: Scan quality Dirt, fingerprints, smudges, hair and other marks on the scanner glass slows scanner performance and affects the accuracy of special features such as fit-to-page and copy. Could I please get some advice on how to fix this. Did this solve your problem?


Microsoft Windows 7 bit. Can’t disconnect the printer as I’m installing the driver for a network-printer. If you are unable to ho use your printer, you may try running the printer troubleshooter and check if it helps. Sorry this didn’t help. By using this site, you accept the Terms of Use and Rules of Participation.

Color, grayscale, and black and white define the number of colors possible. Mark Rowley above has it right.

The printer works very good, but the scanner not. Thanks for your feedback, it helps us improve the site.

Scan feature of an HP All-in-One Laser Printer LOST on OS upgrade to – Microsoft Community

Tried to fm1312nfi the printer through Devices and printers Add a printer. Un-lock the card in order to scan to it. The device will look for the presence of paper in the ADF. Cachette, Jul 31,